Privacy Policy

Last updated: July 8, 2026

ReplyLocal FL ("we," "us," or "our") provides missed-call text-back and customer follow-up messaging services for local businesses. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

When you interact with a business that uses our service, we may collect your phone number, your name if provided, the content of text messages you send and receive through the service, and call metadata such as the time of a missed call. When a business signs up for our service, we collect the business owner's name, business name, phone number, email address, and billing information.

How we use information

We use this information solely to operate the service: responding to missed calls by text, relaying conversations between customers and the business, sending service-related follow-up messages such as review requests on the business's behalf, and providing businesses with reports about their own call and message activity.

SMS/text messaging disclosures

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, or sold to, any third parties.

Message frequency varies based on your interactions with the business. Message and data rates may apply.

You can opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a final confirmation message and no further texts. Reply HELP for assistance, or contact us using the details below.

Consent

Text messages are sent only to individuals who initiate contact by calling or texting a participating business, or to existing customers of a business who have agreed to receive service-related messages. We do not send unsolicited marketing messages.

How we share information

We share information only with the business you are communicating with, and with the service providers necessary to deliver messages (such as our telecommunications provider). We do not sell personal information. We may disclose information if required by law.

Data retention and security

We retain message and call records for as long as needed to provide the service and meet legal obligations, and we take reasonable measures to protect the information we hold.

Children

Our service is intended for use by businesses and their adult customers and is not directed to children under 13.

Changes to this policy

We may update this policy from time to time. The latest version will always be available at this page, with the date above reflecting the most recent revision.

Contact us

ReplyLocal FL · Sarasota, Florida
Email: ozzieeal@gmail.com · Phone: (941) 900-3070